Refund & Dispute Policy
We want you to be satisfied with your purchase. If you have any issues, please review our refund and dispute policy.
1. Refund Eligibility
Refunds may be provided in the following cases:
- If an item is faulty or defective (as per Australian Consumer Law regulations)
- If an incorrect item was received
- If your order was not delivered within the agreed time frame
We do not offer refunds for:
- Change of mind purchases
- Items that have been damaged after delivery due to misuse
142. Process for Refund Requests
- Contact us at [email protected] within 14 days of receiving your order.
- Provide proof of purchase and photos if the item is faulty.
- We will assess the claim and offer a refund, replacement, or store credit where applicable.
3. Dispute Resolution
If you are not satisfied with our resolution, you may escalate the dispute through the Australian Competition & Consumer Commission (ACCC) or your local fair trading office.
6. Contact Us
If you have any questions about this policy, contact us at [email protected]
about us
about XPRESS TRADE SUPPLIES
Welcome to Xpress Trade Supplies, your trusted partner for quality trade solutions. Proudly Australian-owned and operated, we are committed to delivering exceptional value and unmatched personalised service to our customers.
Our Mission At Xpress Trade Supplies, we strive to simplify your workday by providing a seamless shopping experience, professional-grade items, and competitive pricing. We understand the demands of trade professionals and aim to support your success with reliable, high-quality products and services.
What We Offer We cater to a wide range of trades, offering an extensive selection of items including:
Automotive Tools & Supplies: From essential tools to specialised equipment, we’ve got you covered.
Carpentry Essentials: Quality materials and tools to help you build with precision.
Safety Equipment: Ensure your team’s safety with our premium safety gear.
Our comprehensive inventory is tailored to meet the unique needs of trade professionals across industries.
Why choose us
our commitment to you
Australian-Owned: We’re proud to be a local business supporting local professionals.
Long-Term Reliability: With years of experience, we’ve built a reputation for trust and dependability.
Great Pricing: Enjoy competitive rates without compromising on quality.
Personalised Service: Our dedicated team is here to provide tailored solutions and expert advice.
Ease of Use: Our user-friendly platform ensures a seamless purchasing experience, saving you time and effort.
Supporting Your Success At Xpress Trade Supplies, we value the hard work and dedication of trade professionals. Whether you’re managing a large project or sourcing items for everyday tasks, our team is here to make your job easier with efficient service, expert support, and a wide range of high-quality products.
Join the many trade professionals who trust Xpress Trade Supplies for all their needs. Experience the difference of simplicity, professionalism, and genuine care.
Get in Touch Have questions or need assistance? Our friendly team is here to help. Contact us today to find out how Xpress Trade Supplies can support your business.
